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Shipping Policy
ORDERS & SHIPPING INFORMATION
General Shipping Information Can you guarantee that my order will arrive by a certain date? Do I have to be home to receive my order? Can I track my orders on your web site? Standard Shipping I chose standard shipping. How soon will my order be processed and shipped? How will my order be shipped? Can I choose the shipping carrier for my order? Can I specify where to leave my package when it arrives at its destination? Standard shipping rates? Expedited Shipping What Rush Shipping options are available? How fast can my order be processed and shipped? Can I specify where to leave my package when it arrives at its destination? Expedited shipping rates? International Shipping Do you ship outside Canada? FREE Shipping on orders $49 and upGet free standard shipping anywhere in Canada when you spend $49 or more online at healthharmony.ca. All you need to do is place at least $49 worth of merchandise in your Health & Harmony shopping cart and ship them to a single Canadian address. Orders must total $49 before tax to qualify for free shipping. Please note: a few select products do not qualify for free shipping, or count toward the $49 order total. This will be noted on the detail page of any product which does not qualify. GENERAL SHIPPING INFORMATION Can you guarantee that my order will arrive by a certain date? No, we can not, please allow approximately 5-10 business days from the date your order is placed depending on your location. Please Note: Due to the large volume of orders during certain promotions, please allow an extra 2 to 5 days (in addition to the timeframe listed above) for your order to arrive.
top Do I have to be home to receive my order? Not necessarily, but that is at the discretion of the mail carrier. However, we do require a delivery signature on orders of $150 or more to help make sure your order is not lost or stolen. Please note that you can choose to have your order shipped to an alternate address if you are concerned about missing the delivery. top Can I track my orders on your web site? No, you can not track your order online. top STANDARD SHIPPING INFORMATION I chose standard shipping. How soon will my order be processed and shipped? Orders are usually processed the same day or the next business day. Please allow approximately 5-10 business days (from the date your order is placed) for delivery. top How will my order be shipped? All orders are shipped via Canada Post Regular or Expedited Mail. top Can I choose the shipping carrier for my order? No, we only ship via Canada Post. top Can I specify where to leave my package when it arrives at its destination? Delivery location (mailbox, front porch, outside garage, etc.) is determined solely by the mail carrier. We are sorry we cannot accommodate these types of requests. For a more detailed explanation of shipping, please refer to the shipping chart below: STANDARD SHIPPING CHART
Deliveries are made Monday through Friday, holidays are excluded. top EXPEDITED SHIPPING INFORMATION What Rush Shipping options are available? We also offer Canada Post Expedited Shipping. How fast can my order be processed and shipped? If your order was placed before 9:00 AM EST (excluding holidays), it will be processed and shipped the same day. If placed after 9:00 AM EST (excluding holidays), it will be processed and shipped the following business day. Can I specify where to leave my package when it arrives at its destination? Delivery location (mailbox, front porch, outside garage, etc.) is determined solely by the mail carrier. We are sorry we cannot accommodate these types of requests. EXPEDITED SHIPPING CHART
Deliveries are made Monday through Friday, holidays are excluded. top INTERNATIONAL SHIPPING Do you ship outside Canada? No, we only ship within Canada. top |
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