Health & Harmony from Doubleday Canada (referred to collectively herein, along with its Canadian affiliates, as "Doubleday Canada", "we", "us" or "our") takes steps to ensure it meets privacy principles and requirements with respect to personal information under applicable Canadian privacy legislation. The purpose of this policy is to inform our customers and other individuals we deal with ("you" or "your") how we collect, use, disclose and protect your personal information. In particular it applies to our practices with respect to personal information of the customers of Health & Harmony and visitors to our websites. Doubleday Canada reserves the right to change this policy.

Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This policy applies to our collection, use and disclosure of personal information in Canada. This policy does not apply to information about our employees or to information that is not personal information. For example, this policy does not apply to aggregate information, which is general demographic information that does not identify any individual customer. Doubleday Canada may collect, use or disclose aggregate information for any purpose.

Contacting Us

This policy refers in various places to you contacting us in order to:
1) receive information or special offers
2) withdraw your consent to our retention, use and disclosure of your personal information
3) access or correct your personal information
4) receive a copy of the most current version of this policy
5) communicate any questions, comments, or concerns about this policy or the information practices of Doubleday Canada.

You may contact us for any of these by:
1) writing to us, attention:

Privacy Officer
Health & Harmony from Doubleday Canada
5900 Finch Avenue East,
Toronto ON M1B 0A2

2) calling 1-866-927-8649.
3) sending us an e-mail to customerservice@healthharmony.ca
4) visiting the Customer Service area of our websites such as the "My Account" section.
5) faxing us at 416-299-2745, attention Privacy Officer, Health & Harmony from Doubleday Canada.
6) as otherwise specified in this policy.

Requests regarding access to or correction of personal information must be made in writing. If you wish to have your spouse, relative, or other trusted friend have access to your information, please write to us at Health & Harmony from Doubleday Canada, 5900 Finch Avenue East, Toronto ON M1B 0A2 or give us a call at
1-866-927-8649 during regular business hours.

Personal Information We Collect

Doubleday Canada and its agents and representatives collect personal information in a number of circumstances in the course of carrying out our business and providing you with products or services. Personal information we collect includes:

• name, address, telephone number, e-mail address and other contact information;
• shipping and billing addresses and other shipment details about you or persons to whom you ship a gift or other merchandise;
• username and account passwords if you create a My Account;
• credit card or other payment and financial information;
• your purchasing preferences, age, gender, language, income and education and other demographic information, some of which may be optional;
• personal information which you provide to us about others such as transmittal information that you may provide to us to use certain services such as "Tell A Friend" services or when you send a gift;
• information concerning your participation in loyalty or other special programs we may offer from time to time;
• transaction and usage history including your shopping, purchases, traffic patterns, the pages you visit and related site usage inside our website and customer profiles;
• information you provide in any registration form;
• information you provide when you contact us by any means including online, by phone, or by mail;
• personal information we receive from a company who has advised Doubleday Canada that it has your consent to provide us with your personal information for marketing purposes;
• such other information we may collect with consent or as permitted or required by law.

How we use your personal information

Doubleday Canada generally uses personal information for the following purposes:

• performing our business operations, including processing and servicing your orders and accounts, fulfilling purchases and billing, collecting payment and accounting for those purchases;
• sending order confirmations and status reports;
• responding to your questions or enquiries;
• communicating with you by mail or telephone about upcoming special offers and to send you email newsletters, if you opt-in to receive them;
• investigating complaints and protecting Doubleday Canada and its customers, in compliance with the law and Doubleday Canada policies;
• managing, administering, collecting or otherwise enforcing accounts;
• maintaining business records for reasonable periods and generally managing and administering our business;
• meeting legal, regulatory, insurance, security and processing requirements; and
• otherwise with consent or as permitted or required by law.

Disclosure of Your Personal Information

Doubleday Canada discloses personal information in the following circumstances:

• to manage and administer customers accounts including to process credit cards payments;
• to manage and administer our business including to enforce our Terms of Use;
• as permitted by law to protect the rights, property or safety of Doubleday Canada or its employees, representatives, agents and affiliates;
• to enforce any debts that you may owe to us;
• to third party customer reward programs which Doubleday Canada may make available from time to time if you choose to participate in such programs;
• to our affiliates (including outside of Canada) for internal audit, management, billing, insurance, regulatory or administrative purposes;
• as necessary to meet legal, regulatory, insurance, audit, processing and security requirements, with your consent, or as permitted or required by law such as where we are required to do so by subpoena, court order, warrant or legally permitted inquiry by a government agency.

Service Providers. Personal information may also be transferred to third party agents or service providers we engage to provide various services such as: hosting and maintaining our websites, ad-serving (placing third party ads on our sites), providing certain merchandise you purchase; mailing; providing some of the services you use on our websites; managing some of our internal operations such as data analysis, site activity data collection and e-mails; customer service and fulfillment vendors; call centre, administrative, billing or other processing services on our behalf, some of which may be located outside of Canada. Some of our services may be provided through facilities operated by our affiliates including in the U.S. or elsewhere outside of Canada. We take reasonable measures to ensure that your personal information that may be collected, used, disclosed or otherwise processed by these service providers or our affiliates on our behalf is protected and not used or disclosed for purposes other than as directed by Doubleday Canada, subject to legal requirements in foreign jurisdictions applicable to those organizations, for example, lawful requirements to disclose personal information to government authorities in those countries.

Business Transactions. Personal information may be used by Doubleday Canada and disclosed to parties connected with the contemplated or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of Doubleday Canada or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. These purposes may include:

• permitting those parties to determine whether to proceed or continue with the transaction
• fulfilling reporting, inspection or audit requirements or obligations to those parties
• permitting the use and disclosure of your personal information by those parties (for example, assignees) for substantially the same purposes as described in this policy.

External Sites. Doubleday Canada may run sweepstakes with selected third parties or place advertisements or other promotional offers from select companies on our websites, in our e-mails or in our mailings. When you choose to participate in these sweepstakes or promotional offers, you may link to these businesses' websites or otherwise be asked to give them personal information such as via an entry ballot, or we may send over your personal information if you have provided it to us for that purpose such as when you enter a third party sweepstakes via one of our websites. These businesses operate independently from Doubleday Canada. Any personal information that is given to them is at your option and is no longer controlled by us or this policy.

We may use third-party advertising companies to serve ads on our behalf on our sites. These companies may employ cookies and action tags (also known as "single pixel gifs" or "web beacons") to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is generally not personally identifiable (unless, for example, you provide personally identifiable information to them through an ad or e-mail message). If you choose to take advantage of opportunities and provide your personal information to these third party sites, we encourage you to read these businesses' privacy policies if you should have any concerns about how they will care for your personal information.

If you enter our pages from the site of one of Doubleday Canada's partners, our system will recognize the path you have taken. Doubleday Canada advertises on such partners' sites or we've entered into a promotional partnership with them. We track the number of visitors to see the success of our online marketing or promotional campaign. These partners will not know your personal information, unless you are notified in advance, if you have given it to them separately or consented to give it to them through us. In cases where such partners have access to your information, we contractually bind them to handle it in accordance with their posted privacy statements.

We may provide links for your convenience to third party websites. Please note we are not responsible for the content on any such third party websites and you should review those sites' privacy policies before providing any personal information.

Your Consent

Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign describing the intended uses and disclosures of personal information) or implied (for example, when you provide information necessary for a service you have requested). You may provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose, such as by using an "opt out" option provided, if any. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this policy, if applicable, or otherwise at the time of collection. You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain products or services.

If you want to have your name removed from our newsletter program, you may click on the unsubscribe link in any newsletter or you may contact us as indicated in the Contacting Us section of this policy above.

Security

We protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Authorized employees, agents and mandataries of Doubleday Canada who require access to your personal information in order to fulfil their job requirements will have access to your personal information.

Our Online Technology

We use industry standard encryption technology to help to safeguard your transactions. The technology used is SSL (Secure Socket Layer), which is supported by all web browsers that are version 4.0 or newer. Your information, including your credit card information, is encrypted as it travels over the Internet using encryption strengths that are standard in the industry. Upon our receipt, it is stored on restricted-access computers. Please be careful whenever sending personal information to us via the "Contact Customer Service" feature or other contact features on our websites or by e-mail. For example, do not send us your account password or credit card information via these methods, as they are not a secure means of transferring information. Our employees with access to your personal information are trained to follow specific practices concerning its proper handling. We have designed our websites not to display your full credit card information.

Your account is password-protected. You must use your password to submit an order or view your personal information in your account. If you share a computer, we recommend that you always sign out before leaving it unattended.

Technical Information

When you visit our websites, we may collect technical information that does not, by itself, identify a specific individual. This information may include, for example, the address (or "URL") of the website that you came from before visiting the site, which pages you visit on the site, which computer platform, monitor, web browser and related software and settings you used to view the site and any search terms you have entered on the site or a referral site. This technical information is aggregated and used to measure and improve the effectiveness of our sites. We may collect your IP (Internet Protocol) address and/or domain name to help diagnose problems with our server, administer our sites, see where our sites traffic is coming from. We may also collect other information via our sites, such as site usage activity and preferences, also known as demographic or profile data.

We may use "cookies" (described in more detail below) and clear GIFs on our sites or in our e-mail communications with you to enhance the functionality of our sites and to make your transactions and other activities more customized, convenient and efficient. We may use cookies, for example, to remember user preferences, show you hot new releases based on your preferences, alert you to new website features, or tell you what your featured selection is, to minimize the need for you to re-enter information, and to store information about your activities on our site and other technical information. Cookies and/or clear GIFs may be placed by or third party service providers, who provide these services on our behalf.

What you should know about cookies

Cookies are small pieces of information that we may send through your browser or other software to your hard drive. A cookie lets us recognize you and provide a more meaningful and personalized shopping experience when you come back to our sites.

Most web browsers are set to accept cookies automatically, but you can change this setting. However, you may need to leave your cookies "on" in order to take full advantage of the features of our sites. If your cookies are "off", see your browser's "help topics" to learn how to change the setting. Additionally, in the event that we use Flash cookies, your Flash layer can be set to accept, reject or delete them.

Access, Correction and Contacting Us

Doubleday Canada may establish and maintain a file of your personal information for the purposes described above, which will be accessible at 5900 Finch Avenue East, Toronto ON, M1B 0A2. If you wish to request access or correction of your personal information in our custody or control, you may write to the above address, attention Privacy Officer. Your right to access or correct your personal information is subject to applicable legal restrictions. If you wish to make inquiries or complaints or have other concerns about our personal information practices, you may contact us as indicated in the Contacting Us section of this policy above.

Parental guidance

Shopping at the Health & Harmony from Doubleday Canada web site can be a fun and enjoyable family experience. Doubleday Canada believes that parents should supervise their children's use of products sold through our sites, and in their online activities. We provide parental assistance such as explicit content advisories.

Privacy Policy Changes

This privacy policy may be revised from time to time. If we intend to use or disclose personal information for purposes materially different than those described in this policy, we will make reasonable efforts to notify affected individuals in advance, if necessary. If you are concerned about how your personal information is used, you should contact us as described above or check our website periodically to obtain a current copy of this policy.

If you still have questions

Please contact Customer Service by writing to Health & Harmony from Doubleday Canada, 5900 Finch Avenue, East, Toronto ON M1B 0A2, calling 1-866-927-8649, or visiting the Customer Service area of our website.

This privacy policy was last updated October 23, 2008.